Current Customer Survey

Moving Made Easy is committed to working with our customers (partners) to continuously
improve our service to our partners and your customers.

Please take a few minutes to give us feedback about our services and share with us how
we can better meet your needs and expectations. It will take about 5 minutes to complete
this survey. The survey is broken down into 5 sections:

1.        Customer Service
2.        Dispatch
3.        Technicians
4.        Accounting
5.        Overall

We really appreciate your feedback regarding our Nationwide Third Party Service.

Section I- Customer Service

Please rate your level of satisfaction with the following 5-1 (5 being completely
satisfied, 3 being neutral and 1 being completely dissatisfied).
                                                                                  5         4         3         2         1
Response time (Phone, email, etc.)

Professionalism and courtesy

Ability to communicate clearly

Response time to request for service/estimate

Accuracy of estimate and information provided

Overall, how satisfied are you with our Customer
Service team
What specifically are satisfied with and/or dissatisfied with regarding our Customer Service
team?

Section II- Dispatch

Please rate your level of satisfaction with the following 5-1 (5 being completely
satisfied, 3 being neutral and 1 being completely dissatisfied).
                                                                                   5         4         3         2         1
Response time (Phone, email, etc.)

Professionalism and courtesy

Ability to communicate clearly

Informing you of changes/delays/add-ons

Overall, how satisfied are you with our Dispatch
team
What specifically are satisfied with and/or dissatisfied with regarding our Dispatch team?

Section III-Technicians

Please rate your level of satisfaction with the following 5-1 (5 being completely
satisfied, 3 being neutral and 1 being completely dissatisfied).
                                                                                 5         4         3         2         1
Confirming appointment with shipper 24 hours
before service

Notifying shipper of changes/delays in schedule

Technical knowledge

Professionalism and courtesy

Overall, how satisfied are you with our Technicians
What specifically are satisfied with and/or dissatisfied with regarding our Technicians?

Section IV-Accounting

Please rate your level of satisfaction with the following 5-1 (5 being completely
satisfied, 3 being neutral and 1 being completely dissatisfied).
                                                                                   5         4         3         2         1
Response time (Phone, email, etc.)

Professionalism and courtesy

Ability to communicate clearly

Accuracy of invoices

Overall, how satisfied are you with our Accounting
team
What specifically are satisfied with and/or dissatisfied with regarding our Accounting team?

Section V-Overall

Please rate your level of agreement with the following statements 5-1 (5 being
completely agree, 3 being neutral and 1 being completely disagree).
                                                                                   5         4         3         2         1
MME makes it easy to do business with them

I will recommend MME to colleagues & associates

I believe MME deserves my loyalty

Over the past year, my loyalty to MME has grown
stronger

MME values people and relationships ahead of
short-term goals
What specifically are satisfied with and/ or dissatisfied with regarding MME overall?